LITTLE MOVIES FREQUENTLY ASKED QUESTIONS: 

Q1. What is a Little Movie Experience? 

The little movie experience is a service within the Little super app that allows you to buy a ticket from a Cinema of your preference, buy snacks and order a ride to the Cinema giving you convenience and efficiency. Our current partners are as below:

  1.  Century Cinemax Sarit,
  2.  Century Imax Garden City,
  3. Century Cinemax Junction
  4. Anga Diamond Plaza,
  5.  Anga Sky Panari,
  6. Motion Cinema Green Span Mall.
  7. Prestige Cinema

 

Q2. Why am I getting a pop-up message from M-pesa when loading my wallet via M-Pesa?

STK Push is an Instant prompt to input an M-pesa pin. The delay is commonly experienced only if the client’s number is ported. (Changed from Safaricom to Airtel or Telkom etc.). You can top up your Little Wallet (or Driver Account- if using Driver App) directly through Mpesa.

 

Q3. How can I load my wallet directly from M-Pesa?

Step 1: Log into your Little App

Step 2: Click on Wallet

Step 3: Click on Load Cash

Step 4: Select Cash Source (Card or Mpesa)

Step 5: Select Which Wallet to load e.g. Common Wallet

Step 6: Enter the amount then “Load Wallet”

 

Q4. How can I link my VISA/MASTERCARD to my Little App?

 

Step 1: Log into your Little App

Step 2: Click on “Add Payments” then “Credit/Debit Cards”

Step 3: Click on “Proceed” to add card details and “SUBMIT” to add the card.

 

Q5. Can I be refunded after buying a ticket?

Once a ticket is purchased it cannot be refunded.

 

NB: We cannot redeem a ticket for a particular movie with a different movie because the distributors are different.

In the event you need to reach out to us don’t hesitate to get in touch with us via email at partnerships@little.africa or via the “contact us” window in the app

 

Q6. How do I know the position of my seat in the cinema and if I want to change it can I do so?

The Cinema will strictly issue tickets for allocated seats as is in the system unless otherwise advised by the respective cinema.

 

Q7. Can I change the cinema once I have booked the ticket?

Once a ticket is booked from a particular cinema it cannot be changed and the money cannot be refunded.

In the event you need to reach out to us don’t hesitate to get in touch with us via email at partnerships@little.africa or via the “contact us” window in the app.

 

Q8. If I book a “wrong show time” by mistake, can it be changed? 

Once a movie ticket is booked, the booking details cannot be changed.  This includes the show time.

In the event you need to reach out to us don’t hesitate to get in touch with us via email at partnerships@little.africa  or via the “contact us” window in the app.

 

Q9. Can I change the movie once booked?

Once a ticket for a particular movie is issued it cannot be changed because different movies are from different distributors.

In the event you need to reach out to us don’t hesitate to get in touch with us via email at partnerships@little.africa or via the “contact us” window in the app.

 

Q10. How many tickets can I purchase online? 

You can book as many tickets as possible, provided the seats are available for booking via Little App.

Q11. How can I collect a physical copy of the ticket booked? 

Yes. You can request a physical ticket at the counter of the respective cinema.

Q12. What means of payment does the online ticketing accept?

We have three modes of payment available.

  1. Visa/Mastercard
  2. Little Wallet
  3. M-pesa

 

Q13. Will I get a confirmation message after the payment process?

Once you pay, you will receive an email confirmation with your ticket receipt.  (Kindly note that the email is only sent if the customer has included the email address in their profile (located at the top left side of the Little App landing page)

 

Q14. What are the steps taken when booking a movie ticket via Little App?

Step 1: Log in to the Little App and click on “Movies” under Entertainment category

Step 2: 

(Option 1): Under “Running Movies”, click on preferred movie and proceed to select the cinema

(Option 2): Select “Theatres near you” and select preferred theatre and movie

Step 3: Select date, screen, and time, then click on “Buy Ticket” and proceed to select seat(s)

Step 4: Choose payment method (Little Wallet/ Mpesa) and Confirm ticket booking

 

Key contacts to note:

Little Movies Support: partnerships@little.africa

Driver Support: operations@little.africa

Customer Support: customer-support@little.africa

Corporate Support: corporate@little.africa